Approved Survey Vendors

CMS-Approved Survey Vendors
as of June 7, 2024

The Centers for Medicare & Medicaid Services (CMS) approves the survey vendors listed below to administer the ACO Realizing Equity, Access and Community Health Consumer Assessment of Healthcare Providers and Systems (ACO REACH CAHPS) Survey. Survey vendors with an asterisk (*) next to their name conduct both the Standard/New Entrant and High Needs surveys.

Please note this is the final list of approved vendors for Performance Year 2024 (PY 2024). All vendors listed are fully approved and available for authorization.

The vendor authorization window for the PY 2024 ACO REACH CAHPS Survey is June 7-August 2, 2024. All ACOs are required to authorize a vendor.

Center for the Study of Services *
Eban Lewis
1625 K Street NW, Suite 800
Washington, DC 20006
Tel: 202-454-3046
Medallia *
Patrick Colletta
3814 West Street, Suite 110
Cincinnati, OH 45227-3743
Tel: 513-821-6266
NRC Health *
Kylee Hasenauer
1245 Q Street
Lincoln, NE 68508
Tel: 800-388-4264
Press Ganey Associates *
Danielle Clark
1173 Ignition Dr.
South Bend, IN 46601
Tel: 800-232-8032
Professional Research Consultants, Inc. *
Kelsey Hakes
11326 P Street
Omaha, NE 68137
Tel: 402-592-5656
Qualtrics *
David Mroz
38701 W. Seven Mile Rd, Suite 250
Livonia, MI 48152
Tel: 248-344-7572
SullivanLuallin Group *
Shelby Baker
4550 Kearny Villa Road
San Diego, CA 92123
Tel: 619-283-8988 ext. 320