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Approved Survey Vendors

CMS-Conditionally-Approved Survey Vendors
as of April 17, 2024

All organizations listed below are conditionally-approved ACO Realizing Equity, Access and Community Health Consumer Assessment of Healthcare Providers and Systems (ACO REACH CAHPS) Survey vendors. They have met the requirements for conducting the survey on behalf of REACH ACOs and have successfully completed CMS’ training and certification on the ACO REACH CAHPS procedures. Survey vendors with an asterisk (*) next to their name conduct both the Standard/New Entrant and High Needs surveys.

Please note this is not the final list of approved vendors for 2024. The final list of approved vendors will be available in June 2024. REACH ACOs should wait until June 2024, when the list is final, before completing the Vendor Authorization process on this website.




Center for the Study of Services *
Eban Lewis
1625 K Street NW, Suite 800
Washington, DC 20006
Tel: 202-454-3046
elewis@cssresearch.org
www.cssresearch.org
Medallia *
Patrick Colletta
3814 West Street, Suite 110
Cincinnati, OH 45227-3743
Tel: 513-821-6266
pcolletta@medallia.com
www.medallia.com
NRC Health *
Kylee Hasenauer
1245 Q Street
Lincoln, NE 68508
Tel: 800-388-4264
khasenauer@nrchealth.com
www.nrchealth.com
Press Ganey Associates *
Danielle Clark
1173 Ignition Dr.
South Bend, IN 46601
Tel: 800-232-8032
dclark@pressganey.com
www.pressganey.com
Professional Research Consultants, Inc *
Kelsey Hakes
11326 P Street
Omaha, NE 68137
Tel: 402-592-5656
khakes@PRCExcellence.com
www.prcexcellence.com
Qualtrics *
David Mroz
38701 W. Seven Mile Rd, Suite 250
Livonia, MI 48152
Tel: 248-344-7572
dmroz@qualtrics.com
www.qualtrics.com
SullivanLuallin Group *
Shelby Baker
4550 Kearny Villa Road
San Diego, CA 92123
Tel: 619-283-8988 ext. 320
sbaker@sullivanluallingroup.com
www.sullivanluallingroup.com